Terms and Conditions

SUBMISSIONS

Establishments should ensure that they submit the most updated images and text to Haute Grandeur for promotional use, Haute Grandeur Global Awards will not be held responsible for outdated information on profiles.
The authorised representative submitting the spa’s registration will be regarded as the main point of contact during the entire Awards season unless we are otherwise informed.
Participating establishments agree to submit a site visit voucher valid for 2 persons valid for 24months for the the purpose of a quality control check.
Information submitted as part of registration may be reproduced, disclosed, and or distributed by us without further consent and becomes the property of Haute Grandeur.
No cancellations will be accepted after official registration took place.
By submitting the registration form and accepting the terms the Establishment agrees to officially participate and will be required to provide their support to best promote the establishment during the Awards season.
It is understood by all participants that Haute Grandeur Global Awards cannot be held liable for the outcome of the final Award results as winners are determined by quality customer feedback.
It is understood that the process of the Awards is constantly evolving and the rules can change at any time in order to best facilitate the process.
Haute Grandeur Global Awards do not guarantee that everything seen on the website is up to date, error free or complete.
If applicable an invoice that is generated should be settled within 7 days.
Invoices can be paid via bank transfer or Credit Card, provision should be made for any charges that may occur due to transferring of funds as the full amount due should reach the Haute Grandeur Global Awards bank account.
The Haute Grandeur Global Awards bank account do not require the use of an IBAN number in order to transfer funds.

CANCELLATIONS

No cancellations will be accepted once registrations/renewals have been successfully submitted/actioned in order to keep the season’s credibility in place.
The company will be held liable for payment of the once-off membership fee as well as any legal costs resulting from failure to pay within the given timeframe as accepted upon registration, unless a specific arrangement has been set in place to acquire additional time to make payment.
By submitting the administration form OR by confirming that you wish to auto-renew in writing or via telephone (this will be accepted as formal agreement from the property) the company agrees to officially participate and will not be able to cancel afterwards. It is very important to decide to proceed and if in doubt not to submit the formal registration form or auto-renewal request if the property is not 100 sure they wish to proceed.
Once an instruction reach Haute Grandeur that auto-renewal should take place or once registration forms are submitted no cancellations are possible due to the external supplier agreements that involves charges and the ripple effect that can be caused in such instance where a property cannot proceed.
The only cancellation requests that are possible is in the case where a property close down its business completely, this will then require formal evidence or in the case of a liquidation.
Membership fees are not refundable as this is 100% used towards covering the global exposure. Fees are not seen as ‘entry fees’ but cover an extensive list of benefits that involve external suppliers.

DISCLAIMER

By entering the Awards it is understood that the Haute Grandeur Global Awards cannot be held liable for any outcomes of the Award process.
Haute Grandeur Global Awards cannot be held liable for the actions of nominated or registered hotels.
It is understood that the process of the Awards is constantly evolving and the rules and format of the Awards and its current form can change at any time in order to facilitate the process.
Haute Grandeur Global Awards do not guarantee that everything you see on this website is up-to-date, error-free or complete.