What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?
The hotel industry is a very challenging line of business, the overall challenge is increasing our Bahrain market share as a destination since we compete in markets like UAE and KSA.
We manage these challenges by adapting to market trends, flexibility in designing resilient packages which are constantly updated and added to our hotel business plan, website.
By Understanding market demands and behavior and modifying business strategy accordingly.
Ensuring a well-balanced business mix between all channels and driving by the rise of data and advanced technologies.
What makes the hotel really special?
At Elite Resort & SPA hotel we have the most efficient and dedicated team, we are known to be the leaders in being customer-driven.
As a management company our asset is the dedicated friendly team which has a great ability to understand and fulfill clients’ needs and expectations. We Create every guest a memorable experience by our unique service, we provide every guest a feel of home and this what really does make us stand out from the others.
How do you prepare now to remain relevant and in-demand in future?
Elite Hospitality Group has over the last 25 years established smart partnerships with local and international markets. As a management company we developed professional relationships with the government and private sector and worked towards supporting the local community. Our Elite Loyalty program has been highly appreciated by all our repeated customers, they are always happy to stay again with us especially after developing the new beach and adding various activities by the pool side which is a great attraction for the local and GCC market.
How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?
Elite Resort & SPA Hotel association with Haute Grandeur will benefit our brand in the medium and long term, since its great opportunity to increase our international presence, it will for sure empower our Brand and image and motivate our team. The awards will be an additional credibility added to our name that will have the best impact on guest perception.
