What is according to your consistent spa feedback the best part of their experiences when visiting the spa?
The overwhelming feedback from clients is that from the moment of entering the spa, every moment is tranquil, peaceful, and restorative. This atmosphere is the result of a combination of design, materials, lighting, and music, and of course the focus we have on ensuring that Thai culture permeates every interaction the guest experiences to cultivate peace and harmony.
Share with the readers your secret to keeping consistency within the service rendered at the spa?
Our brand messaging originates in love. It began with the first generation of owners, and now the second generation of the Thavorn-vongwongse family are dedicated to protecting this key value, and layering in developments that build on this essential factor. I share this, because our Spa trainer is not concentrating solely on technique, it is critical that the ambience, energy, and attitude of therapists and reception team in the spa are aligned on our culture and purpose. The benefits are in the continual appreciation we receive from guests for their experience. While we have monthly training on the physical delivery of our treatments, we have daily alignments and practices to ensure that as a team we are fully together in the energy we want our guests to experience. This is the where the magic really happens.
What are your short-term goals for the spa in 2024-2025, what can visitors expect?
Our primary goal is always maintaining our level, and then seeking opportunity for incremental improvement. Often people are seeking the next giant leap forward and not concentrating enough attention on preserving and cultivating the qualities that already exist. Our journey is client centric so all goals are a reflection of this. We believe the outcomes from this approach will lead us toward being experienced by more clients, and perhaps more broadly recognised, however these are secondary outcomes to maintaining and developing excellence.
How do you plan to use your Haute Grandeur Excellence Award to generate new revenue streams?
Firstly, I would like to say that any award is a confirmation for us that the entire team is working in alignment and providing an experience that guests appreciate. Receiving the Haute Grandeur Excellence Award is prestigious and a touching reward for all of us, including our housekeeping team who provide us linens and prepare our space to exacting standards, our Engineering team who ensure that all systems are functioning, and all the resort team who contribute to the guest experience through guest contact, or who are unseen but equally important. News of this award will be shared with guests to provide external credibility of our offering. Our marketing team is excited about the opportunities this award provides to position Chann Spa in what is a very competitive market.
What unique selling point do you have to attract new clients that might be interesting to the readers?
In addition to what we have referred to previously in terms of the soft aspects of our culture, we are always enthusiastic to share our signature Chann Bamboo Massage, featuring warmed Thai Bamboo cane rollers, I invite you to treat yourself to this wonderfully relaxing treatment that assists to dissolve tension and aches like nothing else. This is also part of our contribution to the brand vision of “Fulfilment through diverse precious experiences and native charm”.
